Refund, return & cancellation policy

You are purchasing a custom digital service — the design, build and delivery of a website or related software. Nothing physical is shipped, so there is no return of goods.

You may cancel for a full refund within 24 hours of payment, provided we have not yet begun production on your project. Email info@tridentmarketing.tech with your order reference.

Once production begins, refunds are limited because the work is bespoke and cannot be resold:

• Cancelled before the first draft is delivered — 50% refunded.
• Cancelled after the first draft is delivered — no refund, but you keep all work produced to that point.
• Instant AI Site orders — once the generated site has been delivered or published, the order is non-refundable.

If we are unable to deliver the service you paid for, you receive a full refund to the original card, with no deductions. We will tell you in writing before issuing it.

Most concerns are resolved with revisions. Every plan includes the number of revision rounds listed at checkout. We would always rather fix the work than end the project.

Approved refunds are returned to the same card used for the original payment, in BBD. Please allow 5–10 business days for your bank to post the credit. We do not refund by cash, cheque or to a different card.

If you see a duplicate or unfamiliar charge from Trident Marketing & Technologies Inc., contact us first at info@tridentmarketing.tech with the date and amount. We investigate and reverse genuine errors in full.

All prices shown on this website are one-off charges. We do not store your card or set up recurring billing from this checkout. If you later choose an ongoing care plan, we agree the amount, frequency and dates with you in writing first.